Shipping & Returns

Shipping within the Netherlands

What are the shipping costs within The Netherlands?

All orders on demooistemuren.nl will be delivered for free in the Netherlands with PostNL. For International shipping, see below. 

How quickly will I receive my order?

Wallpaper samples
The delivery time of the samples varies from 1 to 3 weeks. If you order samples from different brands or suppliers, please note that you will not receive all wallpaper samples at the same time.

Wallpaper
Most wallpapers are ordered directly from the manufacturer, some of which are located outside the Netherlands. One brand may therefore be delivered faster than another. In general, the delivery time varies from 3 to 10 working days.

Paint
The delivery time for Little Greene e Paint & Paper Library paint is 2 to 3 working days.

Can I also pick up my order in Haarlem?

Yes, you can choose 'free pick up in the store in Haarlem' at checkout. Your order will then be delivered to the De Mooiste Muren store within the regular delivery time. The address is: Zijlstraat 83, 2011TM in Haarlem.

Can I track my order?

At the moment, It is not possible yet to track your order. Keep the expected delivery time for an estimated delivery date.

International Shipping

We do not ship outside of the EEA (European Economic Area). Sorry for the inconvenience. 

Our International Standard Shipping have different costs. Please consult us if you have any questions. International delivery can vary up to 15 days. Most of our wallpaper is delivered directly from the manufacturer, which are often located outside the Netherlands. The delivery time depends on the wallpaper brand(s) you order. 

Returns

If you are unsatisfied with your wallpaper or if it's damaged you can apply for a return. Our return policy depends on the situation and we therefore kindly ask you to always call or email us first with an explanation of the situation.

• If the wallpaper is damaged, we will refund your complete order. 
• We have to make custom order at the manufacturer for every wallpaper that's ordered. For that reason De Mooiste Muren can't refund in case you are not satisfied. To avoid this situation, we always recommend ordering a sample. However, every situation is unique and we always look for a suitable solution in close consultation with the customer.
• In case of a return, the wallpaper must be returned in its original packaging within 14 days after ordering.
  
  The following brands and/or products cannot be returned as they are custom-made or specially mixed for you
  Farrow & Ball, Coordonné, Masureel, Josephine Munsey and all wallpapers sold by the metre. All paints from Little Greene and Paper & Paint Library.